Terms of Service

Operator and Agreement

FountainVerge is operated by FountainVerge Technologies Pvt Ltd. Company registration number (CIN): U62099KA2026PTC227029. Registered address: F1008, Nikoo Homes 2, Bhartiya City, Bangalore - 560064. General contact: info@fountainverge.com; telephone +91 9886388585. Account and purchase support: support@fountainverge.com.

These terms govern use of FountainVerge. Read the Terms and Privacy Policy before accepting them. The exact versions you accept are recorded with your account. Historical records are retained as originally recorded. Each purchase keeps the prices and policies presented for that order; later updates do not replace its original conditions.

Eligibility and Account Security

The service is for adults aged 18 and over. Signup records your declaration but does not verify age. Use accurate details, protect your credentials and do not share, sell or transfer an account. Verification or approval may be required. Organization applications do not grant staff access until approved.

Report account or security concerns to support@fountainverge.com. Do not send passwords, card security codes, PINs or OTPs in profiles, uploads or support messages.

Career Guidance and Evidence

Profiles, skill gaps, learning suggestions, opportunities and AI guidance support your decisions. No job, admission, placement, salary or course outcome is guaranteed. AI outputs can be incorrect, incomplete or out of date; check important claims and application material before using them. They are not professional, financial, legal, medical or immigration advice.

Self-entered credentials remain your claims. An institution assessment is attributed to its issuer. Payment does not confer skill verification, accreditation or employer recognition.

Usage Allowances

The following conditions apply where usage allowances are available.

Eligible verified learners may receive a one-time AI trial. Eligibility, available usage and expiry are shown in your account. The trial does not renew. Previous grants can make an account ineligible for another trial. Closing an account and registering again with the same sign-in email does not reset eligibility.

Credits are internal service units. They cannot be transferred as money or treated as an investment. Promotional allowances cannot be redeemed for cash. Purchased usage follows the original offer and order. Restoring unused usage is separate from refunding a payment.

Your account and action confirmation show the applicable usage cost. Successful live AI results use that allowance; basic non-AI results and failed or empty work are not charged. Reading a stored result is free. Pressing Run or Refresh always runs the AI again for a current answer and is charged again, even when an earlier result is stored. Repeating the same pending request does not buy a second run.

Existing balances, their recorded expiry and the agreed prices of pending actions remain intact when trial conditions change. Paid and organisation allowances follow their explicit agreement.

Prices, Purchases and Subscriptions

Online payments are not yet available. Prices, applicable tax, seller details, delivery, refund conditions and the payment provider will be stated before payments become available.

Where purchases are enabled, review the product, quantity, subtotal, tax, total and purchase conditions before confirming an order. A quote can expire. Payment and delivery are confirmed separately in your order records. Recurring subscriptions, automatic renewals and paid seat or contract access are not currently offered. Any future subscription must explain its billing period, included usage, additional charges, renewal, cancellation and refund conditions before you agree to it.

Delivery, Cancellation and Refunds

Where purchases are enabled, offers made through FountainVerge are digital services, with no physical shipment. Purchased usage is added to the account named in the order after payment is confirmed. Where training offers are available, they identify the seller, programme, schedule and delivery conditions. Payment confirmation and service delivery are separate events.

Where purchases are enabled, an unpaid order can be cancelled from your order records. After payment, read the conditions attached to the original order and our Refund Policy, or request review through Contact Us. Duplicate payments, non-delivery and a material difference from the offer can be raised for review even after an ordinary cancellation window. An approved money refund returns to the original payer through the original payment route, with any eligible tax adjustment and earlier refunds accounted for. Review, approval, processing and bank receipt are separate stages. Mandatory consumer rights remain unaffected.

External courses purchased on another provider's website follow that provider's prices, payment process and refund terms. Read them before buying. Cancelling an account or withdrawing an institution relationship does not itself request a purchase refund.

Institutions and Sponsored Funding

Where institution services are enabled, you accept enrollment and funding separately. Named institutional access requires active consent, staff capability and cohort scope. Leadership reports do not disclose private mentor conversations. Sponsorship and institution membership do not authorize employer disclosure.

Where sponsored funding is enabled, a sponsor sets spending limits and can revoke future funding. Revocation does not silently switch spending to your personal wallet. Refund rights belong to the original buyer. Withdrawing enrollment stops that relationship's future access; it does not automatically reverse a purchase or delete other retained records.

Employer Disclosure

Where the employer portal is enabled, employers see a relevance-filtered anonymized card only if you enable discoverability. Applying or accepting an invitation discloses your named application to that employer. Withdrawal removes their access through FountainVerge. Information already received outside the platform is subject to the employer's own obligations.

Your Content and Intellectual Property

You retain ownership of your resume, notes, portfolio and reviews. You permit the processing needed to deliver the service you request. Upload only content you have permission to use. We do not sell your personal content or train our own models on it. Processing by external AI providers is described in Privacy.

Our software, designs and marks, and third-party licensed materials, retain their respective ownership. Do not misuse those rights, extract models, scrape personal data, probe other accounts or overload the service. External providers remain responsible for their courses and listings. Openings can be withdrawn. Course recommendations are ranked by learner fit; placement in recommendations is not sold.

Organisation Responsibilities

Act only for an organization you are authorized to represent. Course providers, institutions and employers must provide accurate details, have rights to listed content, protect learner and candidate data, and must not invent accreditation or placement outcomes. Staff access follows assigned capabilities; employer disclosure is limited to the relevant opening. Commercial obligations require an explicitly agreed offer.

Acceptable Use, Suspension and Closure

Do not impersonate, abuse, bypass controls, reset allowances through duplicate accounts or invent credentials and outcomes. We may rate-limit or suspend abusive access. Suspension does not remove mandatory consumer rights.

Learners can export their data or erase their account in the Privacy & Data section of Account. Organization closure requires an administrator. Erasure revokes sessions and removes personal records as described in Privacy. De-identified financial and security records and pseudonymous anti-abuse matching have separate retention. Closing an account does not cancel an outstanding financial obligation or replace a refund request.

Availability, Liability, Changes and Complaints

Features depend on current availability; no uptime commitment is made. Features and prices can change prospectively, subject to recorded paid obligations and applicable law. Material policy changes will be presented for a new agreement where required. Stored purchase terms and accepted policy receipts remain intact.

Nothing limits rights or liability that law does not permit us to limit. Otherwise our liability is limited to what you paid us in the twelve months before the claim. Indian law governs these terms; courts at Bengaluru, India have exclusive jurisdiction, subject to mandatory rights and available consumer complaint forums.

Use Contact Us for account, privacy or purchase complaints and the published grievance route for unresolved issues. Designated grievance details and payment processing targets will be confirmed before online payments open. Statutory complaint and dispute rights remain unaffected.